22nd November 2018

Complaints

When things need sorting out…

We are committed to providing you with the highest standards of service. However, there may be occasions when our service falls short of your expectations, for reasons within or outside of our control.

If you think there is a problem please let us know at once so that we can put it right for you as quickly as possible. If your team cannot resolve your complaint over the telephone please refer to our Complaints Procedure, a copy of which can be found here.

If, after 8 weeks, you feel that your complaint has not reached a satisfactory conclusion, you should contact the Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ or via email at enquiries@legalombudsman.org.uk or access via https://www.legalombudsman.org.uk/helping-the-public/make-a-complaint/

Complaints to the Legal Ombudsman must be made within 6 months of our written full response to the complaint and within 6 years from the date of the act or omission or within 3 years after discovering a problem.

For conduct related issues please contact The Council for Licensed Conveyancers, WeWork, 131 Finsbury Pavement, London, EC2A 1NT Tel: 020 3859 0904 or via email: clc@clc-uk.org DX: 42615 Cheapside or access via https://www.clc-uk.org/consumers/

This practice has the benefit of Professional Indemnity Insurance, approved by the Council of Licensed Conveyancers, in respect of regulated conveyancing services provided in England and Wales. Contact details for our Professional Indemnity Insurance provider are available upon request from our registered office.

If you make a valid claim against us for a loss arising out of work for which we are legally responsible, and we are unable to meet our liability in full, you may be entitled to claim from the Compensation Fund administered by the Council for Licensed Conveyancers (from whom details can be obtained).

Alternative complaints bodies (such as Promediate: http://www.promediate.co.uk) and Small Claims Mediation (http://www.small-claims-mediation.co.uk) exist which are competent to deal with complaints about legal services should both you and our firm wish to use such a scheme. However, we do not agree to use Promediate nor Small Claims Mediation.